Booking Policies

At Rage Out, our aim is to provide you with an enjoyable experience you’ll want to come back and do again. However, we are a business and as such need to ensure we are adequately staffed and all appropriate safety measures are in place for your experience.

BOOKINGS
By making a booking, it is assumed that you are 18 years and over and have permission from the card holder to make payment and you have read all and any terms of the venue and activity you would like to participate in. 

We require a signed waiver prior to starting any activity, it can be completed in advance via a link on your booking confirmation email, you can read the waiver here. Your activity start time does not include a safety briefing or induction so PLEASE arrive at least 15 minutes BEFORE your start time to ensure you get the full length experience. 

DEPOSIT PAYMENTS
Deposit payments and Booking Fee’s are non refundable. PLEASE ensure you are booking the correct activity for the correct amount of people at the correct venue on the correct day and time.

DISCOUNTS
Discounts may be added or removed at anytime. Existing bookings will not be eligible for revised discounted pricing. Discounts do not apply to venue hire or group bookings/packages, when we have agreed to open the venue out of our normal operating hours.

CANCELLATIONS
We are unable to cancel your booking if you are unable to make it for any reason, this includes bookings made in error or traffic. If we receive enough notice (24 hours minimum) we may be able to reschedule your booking.

REFUNDS
We do not refund purchased tickets and will only reschedule a booking upon receipt of a request via our Amend a Booking form, giving at least 24 hours notice before the start time of your activity.

If you arrive late, we are still required to provide a safety briefing and induction, which may reduce your activity time.

If you are asked to leave the premises for inappropriate behaviour, you will not receive a refund and will not be able to reschedule your activity and may be banned from entering the premises in the future.