Privacy Policy & GDPR
Last Updated: January 2025
Rage Out Limited is committed to protecting your privacy and complying with UK GDPR (General Data Protection Regulation).
What Data We Collect
We collect only the personal information necessary to provide our services:
- Name, email address, phone number
- Booking details (date, time, activity, number of participants)
- Payment information (processed securely; we do not store credit card details)
- IP addresses (for gallery voting duplicate prevention and security)
- Any information you provide in communications with us
How We Use Your Data
We use your personal information to:
- Process bookings and provide services
- Send booking confirmations and important updates
- Respond to enquiries and customer service requests
- Improve our services and customer experience
- Send marketing communications (only with your consent)
Legal Basis for Processing
- Contract: Processing necessary to fulfill our booking agreement with you
- Consent: Marketing communications (you may opt out at any time)
- Legal Obligation: Compliance with legal requirements
- Legitimate Interest: Business operations and service improvements
Data Sharing
We share your data only when necessary:
- Payment Processors: To process transactions securely
- Legal Compliance: When required by law or to protect our rights
- Service Providers: Trusted third parties who help us operate (under strict confidentiality)
We do not sell your personal information to third parties.
Your Rights
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Object: Opt out of marketing communications or data processing
- Withdraw Consent: At any time, without affecting prior processing
Data Security
We employ industry-standard security measures to protect your information:
- Encrypted data transmission (SSL/TLS)
- Secure servers and access controls
- Regular Data Protection Impact Assessments
- Staff training on data protection
IP Address Collection
We collect and store IP addresses for the following purposes:
- Gallery Voting: To prevent duplicate votes on gallery images, we store IP addresses alongside votes
- Security: To protect against abuse and ensure fair use of our website features
IP addresses collected for gallery voting are retained for the lifetime of the gallery feature. You can request deletion of your IP address data by contacting us using the details below.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law. Booking records are typically retained for 6 years for legal and accounting purposes.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and analyze website performance. By using our website, you consent to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, such as maintaining your session and security features. These cannot be disabled.
- Preference Cookies: Remember your choices (e.g., cookie consent preferences) to enhance user experience.
- Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve performance and content.
- Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness.
Specific Cookies & Technologies We Use
- Meta Pixel (Facebook Pixel ID: 254873374276919): Tracks website visits and user actions to optimize Facebook advertising campaigns. This allows us to measure ad effectiveness, create targeted audiences, and improve our marketing efforts. Meta Pixel may collect information including:
- Pages visited and actions taken on our website
- Device and browser information
- IP address and general location data
- Referral source (how you found our website)
- LocalStorage: Stores your cookie consent preference and prevents the cookie banner from showing on every visit.
- Session Cookies: Maintain your session while browsing the website (automatically deleted when you close your browser).
How to Manage Cookies
You can control and manage cookies in several ways:
- Browser Settings: Most browsers allow you to view, delete, and block cookies. Refer to your browser's help documentation for specific instructions.
- Opt-Out of Meta Pixel: Visit Facebook Ad Preferences to control how Facebook uses your data for advertising.
- Industry Opt-Out Tools: Visit Your Online Choices or Network Advertising Initiative to opt out of behavioral advertising.
Note: Disabling certain cookies may affect website functionality and limit your ability to use some features.
Third-Party Cookie Policies
Contact Us
For any privacy-related questions or to exercise your rights, please contact us:
- Email: maidstone@rageout.co.uk
- Address: Rage Out Limited, 89 Bank Street, Maidstone, Kent, ME14 1SD
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
These policies were last updated on January 31, 2025
Rage Out Limited " Company Registered in England & Wales 14784600 " 89 Bank Street, Maidstone, Kent ME14 1SD